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Common Questions

• General Hotel Information

  What time is check-in?

  Check-in is 3pm on the day of arrival. Should you arrive at the hotel earlier, we are happy to store luggage until your room is ready.

  What time is check-out?

  Check-out is 12 noon on the day of departure. A late check-out is available at a fee and must be arranged with the reception during your stay.

  Does the hotel offer baggage storage?

  Yes, guests can leave your luggage at the reception free of charge before check-in or after check-out.

  Does the hotel have WiFi?

  Yes, Maldron Hotel South Mall Cork City offers complimentary WiFi to all guests in the public areas and bedrooms.

  Is there a laundry service available?

  Yes, there’s a laundry service available. We work with a local laundry company who have discounted rates set up with the hotel. Information can be obtained in your bedroom or from reception.

  What do I do if I accidentally left some items in the hotel?

  If you have left any items behind following your stay at the hotel, please contact our reception directly via phone on +353 (0)21 203 7000 or email res.southmall@maldronhotels.com and a member of our team will be in touch to organise collection or postage if the item is found.

  Are pets permitted in the hotel?

  No, pets are not allowed in the hotel, with the exception of guide and assistance animals.

  Is the hotel reception desk open 24 hours a day?

  Yes, our reception desk is staffed 24 hours.

  What is the hotel’s smoking policy?

  Maldron Hotel South Mall Cork City operates a strictly non-smoking policy within the entire hotel. Failure to adhere to this policy will result in an additional deep cleaning charge.

  Is the hotel accessible?

  Yes, we are proud to be verified as offering superb levels of accessibility throughout our hotel. Please click the button below for full details or contact us if you would like any additional information.

  Hotel Accessibility

  Do you sell gift vouchers?

  Yes, we sell gift vouchers at our reception area as well as online which can be used across various Maldron, Clayton and sister properties for overnight accommodation, dining and leisure facilities (where applicable).

  Do you provide printing facilities for boarding passes?

  Yes, our reception team can assist with printing your boarding pass.

  Does the hotel offer currency exchange?

  No, we don’t offer currency exchange at the hotel, but we will be happy to direct you to the nearest facility.

  Do you supply travel adapters?

  Whilst we don’t offer adapters, our sockets are USB and there are adapters available to purchase onsite from the vending machines.

  Does the hotel have a gym and pool facilities?

  Maldron Hotel South Mall Cork City has a small dry gym with a selection of cardio equipment including a treadmill, bike, cross trainer, rowing machine and weights equipment. We don’t have a pool, but offer special rates in our sister club, Club Vitae, which is located close by. Guests can enjoy 24-hour access to the gym.

  Does the hotel run a kids club?

  Yes, we do offer a kids club in the hotel during school holidays. To enquire please contact the hotel via phone on +353 (0)21 203 7000 or email info.southmall@maldronhotels.com.

  Do you have any special family hotel deals or packages?

  Yes, Maldron Hotel South Mall Cork City offers special family packages and hotel deals for your visit to Cork. To avail of all our special offers, please visit the ‘Offers’ section on our website where all of our current deals and packages will be listed. Alternatively, you can also contact us directly via phone or email for more information.

• Location & Parking

  Where is the hotel located in Cork City?

  Maldron Hotel South Mall Cork City is located on the South Mall right in the heart of Cork city, making us the ideal base for exploring all that Cork city has to offer. We are 10 minutes’ walk from Kent Train Station and directly opposite Parnell Place Bus Station. You can find more information on our location page.

  Is car parking available at the hotel?

  No, there is no parking on-site, but we’ve agreed discounted rates with Q-Park City Hall which is located only a 5-minute drive or walk from the hotel.

  Car Parking Rates are as followed:

  • Parking from 6pm to 12 noon the following day €9
  • 24 hours parking €13
  • 48 hours parking €26

  Is there a car rental station near the hotel?

  We have preferred rates with Enterprise Rent-A-Car who have 3 sites in the City, including the Kinsale Rd, Cork Airport and Blackpool.

  Is the area safe?

  Yes, the hotel is located in a safe area of the city.

  How far is the hotel from Cork Airport?

  Maldron Hotel South Mall Cork City is only 8km and a 15-minute drive from Cork Airport. A taxi costs €15 each way. You can also get the 226A or the 226 bus from Parnell Place Bus Station which will take you directly to the airport.

  Where is the nearest bus/train station?

  Parnell Place Bus Station is located opposite the hotel. You can view timetables on their website. Kent Train Station Cork is located within a 10-minute walk or a 5-minute drive from the hotel. View Irishrail’s website for more information.

  Is there a taxi rank nearby?

  Yes, there is a taxi rank at Parnell Place just a 2-minute walk from the hotel. If you would like to order a taxi, please ask our team at the reception to book one for you.

  Are there any shopping areas nearby?

  Yes, Maldron Hotel South Mall Cork City is ideally located for a shopping break in Cork.

  Opera Lane is an outdoor shopping centre less than 5 minutes’ walk from the hotel. The street is home to many high street stores including H&M, Tommy Hilfiger, Next, Gap and many more.

  Merchants Quay shopping centre is also less than 5 minutes’ walk from the hotel. The shopping centre is home to Marks & Spenser, Carraig Donn and some local stores as well.

  Mahon Point is located 10 minutes from the City Centre and is accessible by public transport from the hotel. The centre offers a wide range of shops, restaurants, cafes and a multi-screen cinema., perfect to spend a whole day.

  Is the hotel close to theatres or stadiums?

  Yes, Maldron Hotel South Mall Cork City is located in walking distance to many theatre and sporting venues. Pairc Ui Chaoimh Stadium for matches and concerts is just a 15-minute walk from the hotel. We’re also near Cork Opera House and Everyman Theatre, which are both located within a 5-minute walk from the hotel.

  Are there any markets nearby?

  The English Market is situated on the Grand Parade. It is a permanent market packed with amazing local food, arts and crafts and more. It is open from 8am to 6pm Monday to Saturday. There are also Farmers Markets on in and around the city.

  Are there restaurants, bars, cafes nearby?

  There are many lovely bars, restaurants and cafes within walking distance of the hotel. Oliver Plunkett Street is just around the corner from us which is one of Cork’s best nightlife areas. Washington Street is a 10-minute walk from the hotel which is another buzzing area of Cork City.

  Are there any parks nearby?

  Yes, Cork’s largest park, Bishop Lucy Park, is a 7-minute walk from the hotel. The Fitzgerald Park is a pleasant 25-minute walk from Maldron Hotel South Mall Cork City.

  Are there any historical attractions nearby?

  There are numerous attractions to see in Cork not far from the hotel. Some of our favourites include:

  • Ringing of the Shandon Bells which is located on Shandon Hill in the city.
  • Blarney Castle – The Blarney bus is a 5-minute walk from our hotel on St. Patrick’s Street outside Eason’s Shop.
  • University College Cork was founded in 1845, it is one of the oldest universities in Ireland. Check out the Glucksman Art Gallary while you are there.

  Please ask at reception for information on sights to see in Cork and we will be delighted to send you in the right direction. Make sure to also check out our top 10 free things to see and do in Cork.

  Are there any bus tours nearby?

  Yes, Cork City Bus Tour stops right on South Mall.

  Is the hotel near Cork University Hospital?

  Yes, Maldron Hotel South Mall Cork City is located just 4km and a 15 minutes drive from Cork University Hospital.

• Rooms & Amenities

  What room types does the hotel offer?

  Maldron Hotel South Mall Cork City boasts 163 hotel rooms in total. Depending on your needs, you can choose between 5 different room types, including Double Rooms, Double & Single Rooms, Triple Rooms, Executive Rooms as well as Family Rooms. We also have a limited number of interconnecting and accessible rooms. Please enquire directly with the hotel to confirm availability.

  Are there wheelchair accessible rooms available?

  Yes, Maldron Hotel South Mall Cork City has a number of accessible rooms available with walk-in showers, lower beds and wider doors. Please enquire directly with the hotel to confirm availability.

  Do you have family rooms?

  Yes, we have a number of spacious family rooms available. Each of our family rooms is comprised of two double beds, ideal for sleeping 2 adults and 3 children under 12 comfortably. All our rooms are fully air-conditioned and are equipped with Chromecast TV and complimentary WiFi. Please contact our reservations team to check availability.

  Are cots available?

  Yes, cots are available (additional charge may apply). Please confirm availability with our reception team prior to your arrival to avoid disappointment.

  Do the rooms have air conditioning?

  Yes, all our bedrooms have air conditioning.

  Do the rooms have baths?

  Yes, eight of our bedrooms have baths. All other bedrooms have a shower.  If you have a preference, please let our reservations team know prior to your arrival.

  Do you offer wake-up calls?

  Yes, you can request wake-up calls to be made with our reception staff.

  What facilities are available in the rooms?

  Each of our hotel rooms offers luxurious and comfortable King Coil beds, tea/coffee making facilities, USB charge points, air conditioning, complimentary WiFi, flat-screen TV, hairdryer, telephone, an iron and ironing board.

  Can I order extras to be placed in my room prior to arrival?

  Yes, you can order extras before arriving at the hotel. Please call us on +352 (0)21 203 7000 or email info.southmall@maldronhotels.com to make your request and we will try our best to accommodate you.

  Is it possible to upgrade my room?

  Yes, you can upgrade your room to an Executive Room for €40.

  Are there smoking rooms in the hotel?

  No, we do not have smoking rooms at Maldron Hotel South Mall Cork City as we operate a smoke-free policy. Failure to adhere to this policy will result in an additional cleaning charge.

• Dining

  Is there a restaurant, bar or café on-site?

  In the hotel, we have three different eateries to choose from 7 days a week: the Grain & Grill bar and restaurant which serves breakfast, lunch and dinner, the Red Bean Roastery cafe serves our own unique blend of coffee which is rich and smooth and the Italian Kitchen will be open soon and will serve authentic Italian cuisine.

  Does the hotel offer breakfast?

  Yes, we are renowned for a great selection of breakfast options available each morning. Choose from traditional grilled breakfast items as well as healthier and nutritious options to kickstart your morning. Breakfast is served at our Grain & Grill restaurant 7 days a week from 7am to 10am Monday to Friday and from 7.30am to 10.30am at weekends and bank holidays.

  Maldron Hotel South Mall Cork City offers both room only and bed & breakfast rates. Room only rates do not include breakfast. If breakfast isn’t included in your rate, you can still purchase breakfast on arrival at €14 per person.

  Does the restaurant cater food for allergies?

  Yes, all of our menus have a full allergy listing. Please inform your waiter if you have any allergies, vegetarian or dietary requirements and our kitchen team will be delighted to assist.

  Does Gain & Grill offer a dedicated kid’s menu?

  Yes, we offer a dedicated menu for our little ones.

  Do you provide room service?

  Yes, 24-hour in-room dining is available at a cost of €5 per tray. You can order from our Click & Go menu, available through our Guest Service Platform. The food can be collected at the collection point in our restaurant at your requested time.

  Is there a reservation for dinner required?

  No, a dining reservation is in general not required and we’re happy to accept restaurant walk-ins. However, we advise you to reserve your table in advance to avoid disappointment. To pre-book, please contact our team via phone on +353 (0)21 203 7000 or email info.southmall@maldronhotels.com.

  Do you cater for large groups? Can I book a private dining space for a special occasion?

  Yes, we do cater for groups in the Hotel, you can enquire for group availability by emailing Gillian on groups.southmall@maldronhotels.com.

• Meetings & Events

  Do you have meeting rooms?

  Yes, we offer 5 modern and flexible meeting rooms at Maldron Hotel South Mall Cork City. Our meeting rooms are to host your team building events, training courses, seminars, public talks, workshops or boardroom meetings in Cork. Please email info.southmall@maldronhotels.com or give us a call +353 (0)21 203 7000 to make an enquiry.

  Does the hotel facilitate conferences?

  Yes, we cater for small conferences. Our largest room can accommodate up to 60 people theatre-style. To enquire, please contact info.southhmall@maldronhotels.com.

  How many people do your meeting rooms accommodate?

  Depending on the room and set up, our meeting rooms can cater for up to 60 people theatre-style.

  What equipment is included in the meeting rooms?

  All our meeting rooms are equipped with a built-in flat-screen TV and projector, flipchart, water, stationery and mints as well as floor to ceiling windows and black-out blinds. In addition, free high-speed WiFi will be provided complimentary in all meeting rooms as well as air conditioning. 

  Are there food and beverage options available?

  Yes, we have a variety of dining options as well as customised menus available for meetings to suit your budget and requirements. For more information, please contact our meetings team via phone on +353 (0)21 203 7000 or email info.southmall@maldronhotels.com.

  Do you have corporate rates available?

  Yes, corporate rates, as well as competitive packages and day delegate rates, are available on request. For more information or to enquire, please contact our sales manager Donna Mannion on +353 (0)21 203 7000 or email dmannion@maldronhotels.com and she’ll be happy to assist you with your request.

• Booking & Cancellation

  What is Make It Maldron and how do I sign up?

  Signing up and being part of Make it Maldron means you can save €10/£10 per room per night every time you book directly on our website (excludes selected sale and promotional special offers). To sign up, visit our ‘Make It Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.

  Can I claim back on the Stay and Spend Tax Credit Scheme?

  Yes, we are delighted to confirm that all Maldron Hotels are registered for the Stay and Spend Tax Credit Scheme. That means if you stay with us between 1st October 2020 and 30th April 2021 you can claim up to €125 under this scheme, please see revenue.ie for more information and details.

  What is the best way to make a reservation?

  The best way to book is online on our website where you can easily see our best rates and what exclusive offers and packages are available. Alternatively, you can call us on +353 (0)21 203 7000 or email res.southmall@maldronhotels.com.

  What should I do if I haven’t received a booking confirmation?

  If you have not yet received a booking confirmation by email, please check your junk/spam folder of your emails. Alternatively, you can also contact our reservations team via phone on +353 (0)21 203 7000 or email res.southmall@maldronhotels.com and they’re happy to help.

  What payment methods does the hotel accept?

  At Maldron Hotel South Mall Cork City, we accept Visa, Mastercard and Debit Cards.

  What is the hotel’s credit/debit card policy?

  Bookings require a credit card for guarantee only unless otherwise stated. For some special offers and specific dates, full payment is required at the time of booking but these terms will be outlined in the special offer terms and conditions. For all rooms that are being paid in cash, we require a photographic ID. No rooms will be let unless payment is guaranteed.

  What age are children for the purpose of hotel packages?

  Under 12’s are considered to be children.

  How do I make a group or multiple rooms booking?

  Groups and multiple rooms can be booked directly with the hotel. For best available group rates please contact us directly on +353 (0)21 203 7000. 

  Are there any age restrictions when booking a hotel room?

  To book a hotel room, you must be at least 18 years old. All under 18s must be accompanied by a guardian or parent.

  Can I show up at the hotel without a booking?

  Yes, we accept walk-in bookings. However, we would always recommend calling ahead to the hotel or pre-booking online prior to arriving to secure your reservation and to avoid disappointment.

  Can I extend my stay?

  Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost. Please approach our reception team at any stage during your stay and they will happily arrange the rest for you.

  How can I cancel or amend my booking?

  If you have booked directly with the hotel, you can amend or cancel your booking by visiting the ‘Manage Booking’ section on our website by using your confirmation number and email address. Alternatively, you can call us directly on +353 (0)21 203 7000 or email res.southmall@maldronhotels.com to cancel or amend your booking.

  What is the hotel’s cancellation policy?

  If you have booked the reservation directly with the hotel over the phone or online, Maldron Hotel South Mall Cork City offers free cancellation up to 3pm prior to the day of arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.

  How can I cancel my reservation if I booked via a third-party website?

  If you have booked via a third-party website, you will need to contact the third-party website directly to amend or cancel your booking as we cannot do that on your behalf. Please note that they have their own cancellation policies, so please refer to your confirmation email.

  What does our “no show” policy entail?

  If you do not show on the day of your booking or didn’t successfully cancel, you will be charged the full amount for your first night’s stay. If you have booked our “advanced purchase” or “prepay and save” rates, you will incur a 100% penalty charge for the entire duration of your stay.